Questions about Alert Aid Device

What is a Mobile Personal Emergency Response System (PERS) device?

A Mobile PERS device is a portable emergency alert system designed to provide instant assistance in case of emergencies. It allows users to call for help, share their location, and communicate with emergency services at the press of a button.

How does the Alert Aid device work?

The device is equipped with GPS technology and a cellular connection. In case of an emergency, users can press the emergency button to connect with a monitoring center. The device's GPS functionality enables precise location tracking, ensuring help is sent to the right place.

Is the device easy to use?

Yes, the device is designed with simplicity in mind. It typically features a large emergency button for quick activation

Does the device require a subscription?

Yes, a subscription is usually required for the Mobile PERS device to connect to a 24/7 monitoring center. The subscription ensures that trained professionals are ready to assist you in emergencies.

Can the device be used outside the home?

Absolutely. One of the key advantages of a mobile PERS device is its portability. It works wherever there is cellular coverage, providing users with peace of mind both at home and on the go.

How is the device powered?

Mobile PERS devices typically come with rechargeable batteries. The battery life varies between models, but they are designed to last for an extended period to ensure reliability.

Can family members be notified in case of an emergency?

Yes, many Mobile PERS devices allow users to designate family members or caregivers to be notified in addition to the monitoring center. This ensures a network of support is informed in case of an emergency.

What happens if the user is unable to communicate during an emergency?

If the user is unable to communicate, the monitoring center will follow predetermined protocols, which may include dispatching emergency services to the device's last known location.

Can the device be used by individuals with medical conditions?

Absolutely. The device is suitable for individuals with various medical conditions or those who may need immediate assistance in case of a fall, injury, or other emergencies.

How reliable is the device?

Mobile PERS devices are designed for reliability and are equipped with features such as fall detection, long battery life, and durable construction to ensure they function effectively when needed most.

Questions About Ordering

How do I place an order for a Alert Aid device?

To order a Mobile PERS device, simply visit our website and navigate to the product page. Follow the on-screen instructions to add the device to your cart and proceed to checkout. Alternatively, you can contact our customer service for assistance with the ordering process.

Can I order the Alert Aid device over the phone?

Yes, you can place an order over the phone by contacting our customer service team. They will guide you through the ordering process, answer any questions you may have, and ensure a smooth transaction.

What information do I need to provide when placing an order?

When placing an order, you will be required to provide essential information such as your contact details, shipping address, and payment information. Make sure to double-check the accuracy of the information to ensure a seamless delivery process.

Is there a subscription required to use the Alert Aid device?

Yes, a subscription is typically required to activate the Mobile PERS device and connect it to our 24/7 monitoring center. The subscription ensures that you receive prompt assistance in case of an emergency.

How can I track my order once it's placed?

Once your order is processed and shipped, you will receive a call from our representatives and provide you with a tracking number. You can use this tracking number to monitor the status and location of your order as it makes its way to your delivery address.

What payment methods are accepted for ordering an Alert Aid device?

We accept various payment methods, including credit cards, debit cards, and other secure online payment options. Choose the payment method that is most convenient for you during the checkout process.

Can I cancel or modify my order after it's placed?

Orders can usually be canceled or modified within a certain timeframe after placement. Contact our customer service team as soon as possible for assistance with any changes to your order.

How is shipping handled for the device?

We offer standard shipping option. The shipping cost and delivery time depend on your location and the chosen shipping method. You can review shipping details during the checkout process.

What do I do if there are issues with my order or the Alert Aid device?

If you encounter any issues with your order or the device, please contact our customer service team immediately. We are here to assist you and ensure a satisfactory resolution to any concerns.