Shipping policy

Order Status

Once an order has been processed, a sales representative will disclose shipping timeframe and provide estimated delivery. If you have any questions or concerns regarding your order, please contact our Customer Care Team at 951-866-2608.

Return Policy

You may cancel your service by calling Alert Aid 247 at 951-866-2608. You must return all system equipment and accessories to Alert Aid 247.

Service will be canceled effective the day the system is received by Alert Aid 247. Upon receipt of either the equipment a prorated refund will be issued for the unused service period that may have been prepaid. Restocking fees may apply. The processing of any refund may take up to 30 days upon receipt of your system or Cancellation Letter.

Promotional Discounts

Promotional discounts will be forfeited if any changes are made to the initial order, including billing cycle changes, within twelve (12) months of date of sale.. Alert Aid 247 will have the right to charge the customer or offset any of these additional costs against any monies due to the customer.

Lost or Damaged Equipment

A lost or damaged equipment fee of up to $175 will be charged for the Alert Aid Device. The device must be returned with both the charging cradle and the handheld device, otherwise a lost equipment fee will apply.

Customer Care Hours of Operation:

• Monday – Friday,  9am – 8pm EST

When returning items back to Alert Aid 247, we strongly recommend requesting a tracking number from the shipping carrier to confirm the arrival of the package.

Cancellations may take up to 30 days to process. Please contact our Returns & Cancellations Department at 866-738-0067 if you have any questions.